Premium maintenance of your websites
The best home
for your digital world:
fast, efficient, scalable.
Stability first!
Tailored
support packages
for your project.
Data protection & Co. ...
Sophisticated system for the
secure operation of your website(s)
Website maintenance: why is it important?
Editable websites (content management systems) are ultimately software and can be hacked. Continuous updates are the best protection against attacks, as updates often contain important security improvements. Complete protection is not possible on the Internet, but the risk can be reduced considerably with suitable measures.
Another advantage of up-to-date software is its perfect compatibility with new browsers and operating systems, which secures your investment in the website in the long term. The Internet is constantly evolving, and so is your website.
Examples of global security incidents at WordPress:
We monitor this and react promptly.
Why the TBA?
Premium support and security
With our premium support, you have a dedicated contact person for all technical questions who knows your system inside out thanks to regular maintenance. This saves you time and provides you with quick solutions. At the same time, we protect your website from hacker attacks with targeted security measures such as firewalls, plug-ins and regular updates that also meet GDPR requirements.
Optimum performance
Fast loading times are crucial - for your users and your SEO rankings. We continuously optimize your CMS settings, cache plug-ins and modern content distribution networks (CDNs) (from the PRO package upwards) for a smooth and fast user experience.
Regular backups & monitoring
Our automated backups back up the database and files simultaneously ("snapshot") so that your website can be restored quickly in the event of an emergency.
With our high-performance monitoring software developed in-house, we automatically monitor your website around the clock and respond efficiently to problems.
License costs included
For a number of commercial layout plug-ins (content builders) that our design team has required in your project, we will cover the annual license costs during an active maintenance contract. We will be happy to let you know which plug-ins this applies to.
Which maintenance package?
The choice is yours: opt for our low-cost basic cover or the comprehensive premium cover with additional benefits.
Our recommendations:
- Marketing website in active development: For websites that require regular adjustments and intensive maintenance, we recommend our PRO package.
- Older marketing website with infrequent changes: Our BASIC package is a suitable and inexpensive option in this case.
- Highly frequented interactive website (e.g. stores or member areas): This is where our ADVANCED package offers the ideal premium extras.
- Individual requirements: Do you need an external, technically experienced store manager for customer queries or store administration? We will be happy to create a customized offer.
Questions and answers
My website is up and running after all. – Is maintenance unnecessary?
Not a good idea. Even if your website is technically flawless when it is handed over and any errors are rectified within the warranty period, the web is developing rapidly. Content management systems receive updates almost weekly, often with important security and stability improvements. Without regular maintenance, the risk of hacker attacks increases, which can have serious consequences such as loss of reputation or GDPR violations.
Another advantage: with regular maintenance, the technology remains up-to-date and familiar to the web team, which makes future enhancements easier and more cost-effective.
See maintenance as an investment in the security, stability and long-term value retention of your website.
Are the automatic updates from WordPress sufficient?
Yes, but not always. Automatic updates are useful and are used by us where they can be used without any problems. However, some updates may require manual intervention and compatibility checks.
Unmonitored automatic updates also carry the risk of causing unexpected problems – in the worst case, the website can crash.
If we maintain your website and know the software well, we can quickly repair updates that have gone wrong and thus minimize downtime.
Can I take over the maintenance of my website myself?
Theoretically yes, but with restrictions. You can perform many maintenance tasks yourself, especially with your own IT department and in-depth knowledge of areas such as HTML, CSS, JS, FTP, CMS and server settings. However, maintenance requires time, regular attention and disciplined execution.
Incorrect or half-hearted maintenance can cause downtime, annoyance and high costs due to later repairs. Maintenance intervention by third parties may void our warranty for the website we have created, as we then have no overview of what has been tried and who is responsible.
Is DIY really cheaper? The savings are often less than expected, as maintenance requires working time and technical expertise. For us, these tasks are routine, while for you or your team it could mean additional work.
When does the TBA not offer regular maintenance?
- Websites that were not created by the TBA: Here we lack the necessary system knowledge. We would be happy to provide you with an individual offer.
- Longer periods without maintenance: If the website is no longer technically up to date, we first check the status and then offer a customized solution.
- Full admin access: If customers have full access to the system, we cannot provide any guarantees, as uncontrolled changes can affect the system.
- Unknown modules or API connections: We only offer limited maintenance for modules or third-party connections that we have not created or recommended.
- Websites with rare or unknown languages: Here we limit ourselves to basic maintenance.
Do you still want external maintenance?
In exceptional cases, we offer our BASIC and PRO packages in a slimmed-down version for your support: without a guarantee of success and without free repair of the website after update problems.
Special features of e-commerce websites
Webshops require more maintenance as they are more complex and have to meet strict GDPR requirements. They are a popular target for attacks and require powerful servers as well as optimized modules and settings. We therefore recommend our ADVANCED package or an individual solution in which we provide your store administrators with technical advice.
Why do we ask for FTP access?
Direct FTP access enables us to solve many problems faster and more efficiently. This saves time and reduces effort.