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Support for e-mails & servers

Email mailbox configuration

Enclosed is an overview of the required configuration data that the respective e-mail program will ask you for during setup.

You can set up either an IMAP or a POP mailbox. There are small differences in behavior that are worth knowing. If in doubt, take the IMAP mailbox settings.

1) MailboxType IMAP

1a) IMAP settings for receiving (IN):

Server name (host)sslin.de
For Apple: Manage connection settings automatically?off (no check mark)
Port993
User nameYour new e-mail address
PasswordYour new password
SSL / TLSon (check the box!)
For Apple: Authentication method (selection)via “password”
Root folder path name
or IMAP path prefix
(is normally set automatically;
Note capitalization!)
INBOX

1b) IMAP settings for sending (OUT):

Server name (host)sslout.com
For Apple: Manage connection settings automatically?off (no check mark)
Port465
User nameYour new e-mail address
PasswordYour new password
SSL / TLSon (check the box!)

Alternatively, START-TLS is also supported for sending (PORT 587)

2) MailboxType POP3

2a) POP3 settings for reception (IN):

Server name (host)sslin.de
For Apple: Manage connection settings automatically?off (no check mark)
Port995
User nameYour new e-mail address
PasswordYour new password
SSL / TLSon (check the box!)
For Apple: Authentication method (selection)via “password”

2b) POP3 settings for sending (OUT):

Server name (host)sslout.com
For Apple: Manage connection settings automatically?off (no check mark)
Port465
User nameYour new e-mail address
PasswordYour new password
SSL / TLSon (check the box!)

Alternatively, START-TLS is also supported for sending (PORT 587)

Setup notes

Please first log in to our server with your new password and change your password;
please choose a password with at least 16 characters that is not easy to guess:
E-mail inbox settings

Tip: Choose a good password. Stolen e-mail accounts due to overly simple passwords are
one of the main causes of successful virus attacks, identity theft and advertising harassment.

Important links

  • Set up e-mail – Configuration data German:
    https://www.tba-berlin.de/en/mailsetup
  • Online e-mail processing via the browser:
    https://www.tba-berlin.de/en/webmail
  • Change your e-mail password (recommended!) or set up an autoresponder:
    https://www.tba-berlin.de/en/mailsettings

Troubleshooting

Most common mistakes:

  • The username is not freely selectable and not your name. The e-mail address of this account must always be entered here instead!
  • The ports are not set correctly? (For Apple, the ports are visible when “Manage connection settings automatically” is disabled).
  • SSL/TLS must be enabled.
  • When copying/pasting the password, a space may have been copied along. As a precaution, type the password manually.

Certificates

In the vast majority of cases, SSL encryption certificates are installed automatically by the e-mail program and you do not need to do anything. However, it may be necessary to install the certificates for SSL encryption manually. In this case, simply download the certificate pair matching the host name from the following links and install the certificates by double-clicking on the respective file:

Carl D. Erling, Berlin, CTO
Carl D. Erling, CTO

Categories

Important pages

Further usage tips for e-mails

Kontakt

Further information on data protection and revocation options can be found in our data protection information.

Contact

Further information on data protection and revocation options can be found in our data protection information.