Check cache, cookies, content blocker (ad blocker)
Sometimes our support will ask you to clear the cache and cookies in the web browser or turn off the content blocker for your website to fix problems editing or viewing your website. Especially, if you place ads on your own websites or use social media buttons (e.g. Facebook), you can only test if the content blocker does not hide these elements.
A) Clear cache and delete cookies
Attention: Not only the cache will be deleted, but also your search history and the saved cookies.
This is how it works:
Chrome (Google Browser)
- On your Android smartphone or tablet, open the Chrome app.
- Tap the “More” icon in the upper right corner (3 small dots one below the other).
- Tap History → Clear browser data.
- Select a time period above. To delete everything, select Total time.
- Tap the boxes next to “Cookies and website data” and “Cached images and files”.
- Tap Delete data.
- Re-login to the website that was causing problems.
Source and further information: Google Support
Safari (Apple) – via keyboard shortcut
- Launch Safari
- With the shortcut “Command” + “Alt “+ “E” you can clear the Safari cache.
- Close Safari.
- Open Safari again.
- Re-login to the website that was causing problems.
- If it doesn’t help, go to “Settings” →“Safari” → “Advanced” → “Website data”,
and then tap on “Remove all website data”.
Safari (Apple) – with 2 mouse clicks in the “Developer” menu
- Launch Safari
- Open the Safari preferences from the menu bar
- Activate the option “Show “Developer” menu in the menu bar”.
- Now you can clear the cache with two clicks as follows:
- Click on “Developer” in the top menu bar
- Select “Clear cache memory”.
- Close Safari.
- Open Safari again.
- Re-login to the website that was causing problems.
- If it doesn’t help, go to “Settings” →“Safari” → “Advanced” → “Website data”,
and then tap on “Remove all website data”.
iOS (Apple for iPhone/iPad)
- Delete the SmartHome app from your Apple device.
- Clear the website data history via Settings → Safari → Clear history and website data.
- Open Safari again.
- Re-login to the website that was causing problems.
Firefox
- Open Firefox.
- Simultaneously press the buttons [Strg], [Shift] + [Entf].
- Click “Total period” and “Clear browser data”.
- Close Firefox.
- Open Firefox again.
- Re-login to the website that was causing problems.
More info can be found at Mozilla Firefox Support
Edge (Windows Browser)
- Open Edge.
- Go to the menu via the 3 dots on the top right.
- Click Next at “Settings”.
- Scroll down to the “Delete browser data” menu item and click “Select option”.
- Check the items “Browsing history” + “Cookies” + “Cached data” and click “Delete”.
- Close Edge.
- Open Edge again.
- Re-login to the website that was causing problems.
You can find more information and diagrams at Bitdefender, for example
B) Switch the content blocker (ad blocker) in the web browser.
iOS (Apple for iPhone/iPad)
Example, content blocker “RoadBlock”. This is only needed if you have a ContentBlocker app installed and enabled (iPhone Settings > Safari > Content Blocker).
- Load your website that does not display all the desired elements.
- In Safari, look for the button with the letters “AA” in the upper left corner.
- Click on “Website settings” in the menu
- Then turn off the installed content blocker:
