1. Premium Support

Our premium support for our "Managed" maintenance packages offers decisive advantages, beyond mere maintenance.

You have a direct contact person who has a lot of experience in dealing with the systems. In most cases, we have programmed your website (we usually offer maintenance contracts only to our clients) and know it intimately.

We also have a good overview of the context of the project and know the people involved. Almost like a project management, we can communicate with the designers, layouters, content editors, SEO teams, legal advisors, web hosts, email services directly over the short wire when issues arise or things need to be decided.

You will be kept up to date (how detailed, you decide), but in most cases you do not need to take care of the technical details and problem solutions yourself.

2. Better Security

Unfortunately, countless hackers around the world try to gain access to interactive websites that are controlled by a content management system, e.g. WordPress. Solche gehackten Websites werden dann für illegale Zwecke aller Art genutzt und vermietet.

We "harden" the security of your website against typical attacks through targeted measures, on the server and in the code of your website, e.g. through special settings and plug-ins or even an web application "firewall".

In addition, we keep the CMS system and the installed plug-ins up to date, so we perform all necessary updates for you in a timely manner. This offers you a high degree of security.

This also fulfills an important requirement of the GDPR, which obliges you to keep software that manages personal data (including content management systems) up to date.

3. Speed

Fast-loading websites play an increasingly important role in success. Users with mobile devices in particular no longer have the patience to wait long for a page to load. In search engine optimization (SEO), speed is also an important ranking factor for mobile websites and ensures an improved presence in the search results of Google & Co.

In addition to sufficient hardware equipment, which our business server offers, speed also depends on the software.

We configure your content management system to run fast and smoothly and install and manage specialized cache plug-ins.

4. Backups & recovery

In the unlikely event that your CMS website gets hacked (WordPress and especially ProcessWire are considered very secure, problems often come from third-party plug-ins), we will take care of getting your website back usable quickly.

If necessary, we import backups, which we create regularly beforehand for this purpose.

Backups and version management are also useful if an error should occur after a misuse by an editor or a software update. Again, you don't have to worry about anything yourself, we can then easily switch back to the previous version.

These backups save the database and all data at the same time, so that at the time of the backup everything fits together ("snaphot") and after a restore everything is back exactly as it was at the time of the backups.

Can I do the maintenance of my website myself?

Of course! - You could theoretically do maintenance yourself in many cases. In our experience, however, maintenance is often forgotten by the customer after a while, put on hold, or carelessness and errors occur. In the worst case, this will cause a website to fail or enable successful attacks.

Under no circumstances, however, do we advise you to consider maintenance as "unimportant", to refrain from it, and to simply take your chances. It is then usually not a question of if something will happen, but when. Downed websites mean hassle, loss of business and damage to your image. Later repairs can quickly become expensive.

Weighing cost savings and effort

Even if all goes well, does that really save money? Only you can answer this question, if you calculate the effort against it: Maintenance requires working time, the will to familiarize yourself with an unrelated topic, experience with computers and the Internet, but also the discipline for a certain regularity. But do you want to put that on yourself or your team? For us, the work is everyday and routine, for you it may not be.

We "harden" the security of your website against typical attacks through targeted measures, on the server and in the code of your website, e.g. through special settings and plug-ins or even an web application "firewall".

In addition, we keep the CMS system and the installed plug-ins up to date, so we perform all necessary updates for you in a timely manner. This offers you a high degree of security.

This also fulfills an important requirement of the GDPR, which obliges you to keep software that manages personal data (including content management systems) up to date.

Why is maintenance comparatively cheap? - Is everything important included?

Maintenance is a service

It may sound surprising: We don't see maintenance as a clever business model, but as a genuine service for our customers. We don't want to deliver websites and leave our customers alone with them, even if that would be more convenient. We see the partnership with our customers as a long-term one. In addition: If our web creations, in which often a lot of work and heart blood is put, are to be seen permanently online and function as expected, we are just as happy as you are.

Our maintenance runs software-supported. We have monitoring on our servers and can see what updates are needed and can do them semi-automatically. This enables us to achieve optimised regular basic cover at very moderate prices.