Update service & maintenance
By “managed ProcessWire” we mean that TBA-Berlin takes over the maintenance of the CMS ProcessWire and all plugins as well as the necessary backups. Our “Managed ProcessWire” service is available as an add-on from our hosting package “TBA-M”. This is perfectly tailored to ProcessWire’s demanding memory and speed requirements.
Unfortunately, countless hackers around the world are trying to gain access to websites. Such hacked websites are then used and rented out for illegal purposes of all kinds.
With the “Managed ProcessWire package, we install and set up security plug-ins for you. We add website encryption (SSL) and customize ProcessWire accordingly. Encryption is, for example, legally required by the GDPR when using forms and is a known ranking factor in search engine optimization (SEO) and leads to an improved presence in the search results of Google & Co.
In addition, we keep ProcessWire and the installed plugins up to date, so we perform all necessary updates for you in a timely manner. This offers you a high degree of security.
Backups & Restore
In the unlikely event that your ProcessWire website is hacked (the software is considered very secure), we will take care of getting your website back up and running quickly. If necessary, we import backups that we had previously created for this purpose on a regular basis.
Backups and version management also help if an error occurs after an update. Again, you don’t have to worry about anything, we can easily switch back to the previous version.
These backups save the database and all data at the same time, so that at the time of the backup everything fits together (“snaphot”) and after a restore everything is back exactly as it was at the time of the backups; no manual rework is required.
Fast loading websites are becoming increasingly important for success. Especially users with mobile devices don’t have the patience to wait for a page to load for a long time. In search engine optimization (SEO), speed is also an increasingly important ranking factor for mobile websites and ensures an improved presence in the search results of Google & Co.
In addition to sufficient hardware equipment, which our business server (from the web package “M”) offers, the speed is also software-dependent. We configure ProcessWire to run fast and smoothly, and install and manage specialized cache plugins.
One of our biggest advantages is our Process Wire premium support. You have a direct contact person who has a lot of experience in working with ProcessWire systems.
Continuous and timely updates of operating systems, browsers, etc. are becoming increasingly important. The Internet and its forms of use are subject to constant change and development. In addition to optimal operation within various constantly evolving systems, it is often security issues that require ongoing updates to website maintenance. If these updates are ignored, a website can become unstable or vulnerable to attack.
For ProcessWire websites implemented by TBA-Hamburg/Berlin, which are provided by TBA on its own web servers, we offer comprehensive maintenance services, which we highly recommend. The first 6 months after online start are maintained free of charge with the appropriate BASIC package.
Depending on the complexity and usage of the website, we offer three different packages. The small package covers the necessary routine updates. The 2nd package supplements the offer with, among other things, a regular manual look at the website by a ProcessWire expert. Or, for high traffic websites shops or more extensive teams, frequent mirroring (backup) of content may be necessary.
MAKE IT YOURSELF?
Maintenance of ProcessWire systems can also be performed by you or your IT team, or you can order customizations from us on an individual basis as needed. What to consider here:
- You should have solid basic knowledge (HTML, FTP, ProcessWire).
- You run the risk of overlooking or incorrectly performing maintenance and possibly disrupting the system or not having backups.
- Our warranty for the software product expires with a maintenance intervention by a third party.
- Systems maintained by us can also be processed faster and more cost-effectively if there are change requests.
- The resources you spend internally on maintenance could also be invested by you or your team in your core business.
IS THERE ABSOLUTE PROTECTION?
Unfortunately not. These days, if a professional hacking team specifically targets your website, it’s almost impossible to completely protect yourself, even the NSA had been hacked. However, targeted attacks have not yet occurred in our ProcessWire installations. If the worst comes to the worst, we can keep updates on hand so that the website can be put back online quickly and easily if necessary.