If you have special requirements for a quickly reachable support service, you can reach our personal support for an additional charge
- also have a mobile number and
- for urgent questions also outside our regular business hours and on weekends.
We can also accommodate certain special requests, such as switching the website offline (maintenance mode) during the less busy evening and night hours when certain maintenance work is required.
VIP SUPPORT can be booked for the following service areas:
- Web Hosting – from package “Web-Hosting TBA-M
- Website support/maintenance – from package “TBA-Service STANDARD
If both service areas are booked at the same time for a project, our VIP SUPPORT already covers both service areas.
(The VIP SUPPORT add-on needs to be booked only 1 time).
Websites maintained by us receive regular automatic monitoring of whether they are accessible online. In urgent cases, we respond to any failures even without a support order. Our VIP support covers support cases that go beyond this.
Mon+Thu: 10-13 and 15-18 hrs
Closed on Wednesdays (programming)
Thu+Fri: 10-13 and 15-18 hrs
preferably by e-mail,
Telephone alternatively possible
Customers with special service agreements can reach us outside these hours via SMS and mobile.